HOTDOGBOTS PRODUCT • CAPTURE
Never Miss Another Website Enquiry
MessageDesk™ is the first step in helping businesses create better conversations with their website visitors.
It captures structured enquiries, collects the information you need and delivers every completed enquiry directly to your inbox.
Most businesses don't need complicated technology.
They simply need a reliable way to capture website enquiries while they're busy running their business.
MessageDesk does exactly that.
✓From only $89 to get started
✓12-month service agreement
✓Ready for your website
Why MessageDesk™ Exists
Most Businesses Don't Need Complicated. They Need A Better Way To Capture Enquiries.
Website visitors do not always want to make a phone call, search for an email address or complete a basic contact form with very little guidance.
They want a quick, simple and convenient way to explain what they need and start a conversation with your business.
MessageDesk™ provides that first step. It guides visitors through a structured enquiry, collects useful contact and project information, and sends the completed enquiry directly to your nominated email address.
It is a practical and affordable introduction to website conversation engagement for businesses that want better enquiry capture without immediately investing in a more advanced or fully bespoke website assistant.
MessageDesk™ helps capture enquiries from visitors who are:
✓
Browsing your website outside normal business hours
✓
Not ready or able to make a phone call
✓
Comparing several businesses before deciding who to contact
✓
Wanting to provide photos, files or useful project details
✓
Looking for a quick and straightforward way to get started
MessageDesk™ is the Capture solution in the Hotdogbots website conversation range — the simple first step toward better visitor engagement.
Live Demonstration
Experience MessageDesk™ For Yourself
The best way to understand MessageDesk is to experience it exactly as one of your own website visitors would.
Spend just two minutes completing the demonstration below and see how easily MessageDesk guides visitors through a structured enquiry while collecting the information your business needs.
Spend just two minutes completing the demonstration below and see how easily MessageDesk guides visitors through a structured enquiry while collecting the information your business needs.
This is a demonstration version.
Every MessageDesk™ is personalised for your business. Questions, wording, branding, enquiry fields, photo uploads and email notifications can all be configured to suit the way you work.
Every MessageDesk™ is personalised for your business. Questions, wording, branding, enquiry fields, photo uploads and email notifications can all be configured to suit the way you work.
What MessageDesk™ Does
One Simple System. Six Practical Benefits.
MessageDesk™ is focused on one clear outcome: helping your business capture better website enquiries without making the process complicated for you or your visitors.
Captures Website Enquiries
Gives visitors a simple way to make contact directly through your website, even when you're busy or unavailable.
Guides The Conversation
Uses a structured question flow to help visitors explain what they need and provide more useful enquiry information.
Collects Photos & Files
Allows visitors to upload photos, screenshots, plans or documents where supporting information is useful.
Delivers Enquiries By Email
Sends each completed enquiry directly to your nominated email address so you can review it and decide the next step.
Works Across Devices
Provides a clean enquiry experience across desktop, tablet and mobile devices.
Grows With Your Business
Start with enquiry capture, then add more advanced website conversations such as FAQs, lead qualification, appointment requests, product guidance or bespoke flows.
How MessageDesk Works
From Website Visitor To Qualified Enquiry
MessageDesk makes it easy for visitors to contact your business while making it easier for you to understand exactly what they need before you respond.
1
Visitor Opens MessageDesk
A visitor clicks the MessageDesk widget and begins a simple guided conversation directly from your website.
2
MessageDesk Collects The Details
Contact information, enquiry details, photos, files and other useful information are collected through a structured conversation.
3
The Enquiry Is Emailed To You
As soon as the visitor submits the enquiry, all of the information is delivered directly to your nominated email address.
4
You Decide The Next Step
Review the enquiry when it suits you, then call, email or quote knowing you already have the information you need.
Less Interruption. Better Information. Better Conversations.
Instead of interrupting your day to answer every enquiry, MessageDesk quietly captures the information for you, allowing you to respond professionally when the time is right.
Who MessageDesk™ Is For
Is MessageDesk™ The Right Fit?
MessageDesk™ has been designed for businesses that want a simple, professional and affordable way to capture better website enquiries.
✓ MessageDesk™ Is Ideal If...
You're often too busy to respond to every enquiry immediately.
You want visitors to submit better enquiry information.
You'd like visitors to upload photos or supporting documents.
You want a professional website enquiry experience.
You want an affordable starting point for website conversation engagement.
You'd like the option to expand your website conversations as your business grows.
When Your Business Needs More...
More advanced enquiry qualification.
Appointment booking and scheduling.
Frequently asked question assistants.
Product or service recommendation assistants.
More advanced customer conversation journeys.
Hotdogbots offers additional website conversation solutions that can grow with your business.
Built For Busy Business Owners
Your Business Is Busy. Your Website Visitors Are Still Enquiring.
Most small business owners cannot sit behind a desk waiting for every new website enquiry.
You're doing the work, visiting customers, preparing quotes, travelling between appointments and managing the day-to-day demands of your business.
MessageDesk™ gives your website visitors a simple way to make contact and leave useful information, even when you are not immediately available.
You're doing the work, visiting customers, preparing quotes, travelling between appointments and managing the day-to-day demands of your business.
MessageDesk™ gives your website visitors a simple way to make contact and leave useful information, even when you are not immediately available.
You're Doing The Work
Stay focused on the job in front of you while MessageDesk™ continues capturing website enquiries in the background.
You're On The Move
Visitors can leave their details and explain what they need while you are driving, travelling or moving between appointments.
You're With A Customer
Give your full attention to the customer in front of you while new enquiries are collected through your website.
It's Outside Business Hours
Website visitors can still make contact, provide information and submit an enquiry when your business is closed.
Stay Focused Now. Respond When It Suits You.
MessageDesk™ quietly captures structured website enquiries and delivers them directly to your nominated email address.
When you are ready, you can review the information, decide whether the enquiry is suitable and choose the most appropriate next step.
When you are ready, you can review the information, decide whether the enquiry is suitable and choose the most appropriate next step.
The Hotdogbots Website Conversation Journey
Start With Capture. Add More When You're Ready.
MessageDesk™ is the simple first step into website conversation engagement.
As your business grows, Hotdogbots can help you add more ways to answer questions, qualify enquiries, book appointments, recommend services and support customers directly through your website.
As your business grows, Hotdogbots can help you add more ways to answer questions, qualify enquiries, book appointments, recommend services and support customers directly through your website.
Available Now
Capture
MessageDesk™
Capture Website Enquiries
Give visitors a simple, structured way to explain what they need and send their enquiry directly to your inbox.
Coming Soon
Answer
FAQDesk™
Answer Common Questions
Help website visitors find answers to common questions without searching through long FAQ pages.
Coming Soon
Qualify
QuoteDesk™
Qualify Enquiries
Collect the details you need to understand whether an enquiry is suitable before you spend time following up.
Coming Soon
Book
BookingDesk™
Request Appointments
Give visitors a simple way to request appointments, consultations or call-back times directly through your website.
Coming Soon
Recommend
ProductDesk™
Guide Product Choices
Help visitors identify the product, service or solution that best matches their needs.
Coming Soon
Support
SupportDesk™
Support Existing Customers
Guide customers through common support questions and collect the information needed for follow-up.
Start With MessageDesk™. Build As Your Business Grows.
Most businesses do not need every website conversation tool on day one.
They simply need a better way for visitors to make contact.
MessageDesk™ provides that starting point today. When your business needs more, Hotdogbots can help you add new conversation experiences designed around the outcome you want to achieve.
They simply need a better way for visitors to make contact.
MessageDesk™ provides that starting point today. When your business needs more, Hotdogbots can help you add new conversation experiences designed around the outcome you want to achieve.
MessageDesk™ Pricing
Affordable Today. Valuable Every Month.
MessageDesk™ has been designed as an affordable starting point for businesses that want to capture more website enquiries without investing thousands in a custom-built solution.
Launch Offer
MessageDesk™
Your Website Conversation Starts Here
Purchase Price
$89
Monthly Service
$159 / month
✓
MessageDesk™ website conversation widget
✓
Personalised with your business branding
✓
Business enquiry questions configured for your business
✓
Email notifications configured
✓
Photo and file upload capability where required
✓
Simple installation using one line of code
✓
Hosting, monitoring and ongoing maintenance
✓
Updates and platform maintenance included
Purchase Price: $89 (includes business branding and setup)
Monthly Service: $159 per month.
A minimum 12-month agreement applies. We provide the installation code for your website developer or webmaster to add to your website.
Monthly Service: $159 per month.
A minimum 12-month agreement applies. We provide the installation code for your website developer or webmaster to add to your website.
One New Customer Could Pay For Months Of MessageDesk™
MessageDesk isn't designed to replace your receptionist.
It's designed to help you capture enquiries that might otherwise be missed.
For many businesses, one additional customer each year could cover the cost of MessageDesk many times over.
MessageDesk™ FAQs
Your Questions. Clearly Answered.
Everything you need to know about what MessageDesk™ does, how it is added to your website and what is included in the service.
What exactly is MessageDesk™?
MessageDesk™ is a website enquiry capture widget. It guides visitors through a structured series of questions, collects useful contact and enquiry information, and emails the completed enquiry directly to your nominated email address.
Is MessageDesk™ an AI chatbot or AI receptionist?
No. MessageDesk™ does not use artificial intelligence to create unpredictable answers, and it does not answer telephone calls. It uses a controlled, carefully written conversation flow designed around the information your business wants to collect.
What happens when someone submits an enquiry?
As soon as the visitor completes and submits their enquiry, the information is sent directly to your nominated email address. You can then review it and respond when the time is right.
Can MessageDesk™ be branded for my business?
Yes. Your MessageDesk™ is configured with your business name, branding, contact information, enquiry wording and nominated destination email address.
Can the questions be tailored to my business?
Yes. The standard MessageDesk™ setup includes adapting the enquiry flow to suit your business and the type of information you need from potential customers.
Can visitors upload photos or files?
Yes. Photo, document or file upload can be included where appropriate. This is particularly useful for trades, renovation businesses, repairs, installations, design services and other project-based enquiries.
Does MessageDesk™ work outside business hours?
Yes. MessageDesk™ can remain available on your website 24 hours a day, allowing visitors to submit enquiries whenever it is convenient for them.
How is MessageDesk™ added to my website?
Once your personalised MessageDesk™ is ready, we provide a unique line of code. Your website developer, webmaster or website provider adds this code to your website.
Does Hotdogbots install the code on my website?
No. Hotdogbots supplies your personalised MessageDesk™ and the required code. Your website developer or website provider is responsible for adding the code to your website.
What does the $89 purchase price include?
The $89 one-time purchase price includes your standard MessageDesk™ setup, business branding, contact information, enquiry-flow configuration and email notification setup.
What is included in the $159 monthly service?
The $159 monthly MessageDesk™ Service Agreement includes the licence, hosting, monitoring, platform maintenance, software updates, ongoing support and analytics reporting.
Is there a minimum agreement period?
Yes. MessageDesk™ is supplied with a minimum 12-month Service Agreement. At the end of the agreement, you will have the option to renew the service.
Can changes be made after MessageDesk™ goes live?
Yes. Minor support and platform updates are covered by the service agreement. Additional conversation branches, substantial wording changes, new enquiry journeys or advanced features may be quoted separately.
Who is MessageDesk™ best suited for?
MessageDesk™ is suitable for trades, consultants, professional services, home-improvement businesses, mobile operators, self-employed professionals and other businesses that want a better way to capture website enquiries.
What happens if my business needs something more advanced?
MessageDesk™ is designed as the starting point. Hotdogbots can also create more advanced website conversations for answering common questions, qualifying leads, requesting appointments, recommending products or services, and supporting more specialised customer journeys.
Ready To Capture More Website Enquiries?
Give Every Visitor A Better Way To Contact You.
Whether you're on the tools, driving between appointments, meeting clients or simply too busy to answer every call, MessageDesk™ helps your website continue capturing enquiries for you.
Simple for your visitors.
Useful for your business.
✓ Capture Enquiries
✓ Collect Photos
✓ Receive Better Information
✓ Direct Email Notifications
✓ Professional First Impression
Need something more than enquiry capture?
MessageDesk™ is the starting point in the Hotdogbots conversation range. If your business later needs appointment booking, lead qualification, product recommendations, customer support, FAQs or more advanced website conversations, you can easily upgrade to one of our more powerful website conversation solutions.
×
Last Updated: November 13, 2025
This Privacy Notice for HOTDOG Bots ("we," "us," or "our") describes how and why we may access, collect, store, use, and/or share ("process") your personal information when you use our services, including when you visit our website at https://www.hotdogbots.com or engage with us in other related ways, including sales, marketing, enquiries, or events.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services.
If you have questions or concerns, please contact us at:
sean@hotdogbots.com
SUMMARY OF KEY POINTS
What personal information do we process?
We may process personal information depending on how you interact with us and our services.
Do we process sensitive personal information?
We do not process sensitive personal information.
Do we collect information from third parties?
No, we do not collect information from third parties.
How do we process your information?
We process information to provide, improve, and administer our services, communicate with you, ensure security, prevent fraud, and comply with the law.
When and with whom do we share personal information?
We may share information in specific situations with specific third parties where necessary.
What are your rights?
Depending on your location, privacy laws may give you rights regarding your personal information.
1. WHAT INFORMATION DO WE COLLECT?
We collect personal information that you voluntarily provide when you express interest in our products or services, participate in activities on our website, submit an enquiry, or contact us.
Personal information may include:
• Names
• Phone numbers
• Email addresses
• Information submitted through website forms or website assistants
Sensitive Information:
We do not process sensitive information.
All personal information you provide must be true, complete, and accurate. Please notify us of any changes.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your information to:
• Provide and manage our services
• Respond to enquiries
• Communicate with you
• Improve our services
• Send marketing or promotional communications where appropriate
• Ensure security and prevent fraud
• Comply with legal obligations
3. WHAT LEGAL BASES DO WE RELY ON?
We process your personal information only when necessary and where we have a valid legal reason to do so.
For EU/UK users, this may include:
• Consent
• Legitimate interests
• Legal obligations
• Vital interests
• Performance of a contract
For Canada and other regions, we may process information based on express or implied consent, or as otherwise permitted by law.
4. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?
We may share information in limited circumstances, including:
• Business transfers such as mergers, acquisitions, or asset sales
• Affiliates or partners under common control
• Business partners or service providers where needed to provide services
• Legal authorities where required by law
5. DO WE USE COOKIES AND TRACKING TECHNOLOGIES?
Yes. We may use cookies and similar technologies for:
• Website functionality
• Security
• Analytics
• Advertising performance
• Site improvement
You may be able to manage cookies through your browser settings.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
We keep information only as long as necessary to fulfil the purposes outlined in this notice, unless a longer retention period is required or permitted by law.
When no longer needed, information is deleted or anonymised.
7. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect data from or market to children under 18. If we learn that data from a minor has been collected, we will delete it.
8. WHAT ARE YOUR PRIVACY RIGHTS?
Depending on your location, you may have rights to:
• Access your personal information
• Correct inaccurate information
• Delete personal information
• Restrict or object to processing
• Withdraw consent
• Request a copy of your data
• Opt out of marketing communications
To exercise these rights, contact:
sean@hotdogbots.com
9. DO-NOT-TRACK FEATURES
Most browsers and mobile apps include Do-Not-Track features. Because there is no accepted standard for responding to these signals, we do not currently respond to them.
10. UNITED STATES PRIVACY RIGHTS
Residents of certain US states may have additional rights, including rights to access, correct, delete, or obtain a copy of personal information, and to withdraw consent where applicable.
11. AUSTRALIA AND NEW ZEALAND PRIVACY RIGHTS
We collect and process personal information under the obligations and conditions set by Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020.
You may request access to or correction of your personal information by contacting us.
12. UPDATES TO THIS NOTICE
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated date at the top of this notice.
13. CONTACT INFORMATION
Email:
sean@hotdogbots.com
Mail:
HOTDOG Bots
130 Anzac Street
Takapuna, Auckland 0622
New Zealand
14. REVIEW, UPDATE, OR DELETE YOUR DATA
You may request to review, update, or delete the personal information we collect from you by contacting:
sean@hotdogbots.com